Pricing
Simple per-user pricing, no surprises
One monthly fee per user covers your support, monitoring and security. Your exact price is confirmed after a free review of your setup.
Plans
Choose the support that fits
Starting prices per user per month. Your exact price depends on your devices, sites and security needs, and is confirmed in writing after a free review.
Essentials
Co-managedFrom£22per user / month
For businesses with an in-house IT lead who needs monitoring tools, escalation and cover.
- Device and server monitoring
- Operating system and third-party patching
- Managed endpoint security (EDR / antivirus)
- Third-line escalation and holiday cover
- Monthly health and patching report
Complete managed IT
Full supportFrom£54per user / month
Your complete outsourced IT department, for teams without in-house IT.
- Everything in Essentials
- Unlimited remote and on-site helpdesk
- 15-minute P1 response target
- Microsoft 365, SharePoint and Entra ID management
- Starters and leavers
- Supplier and internet provider liaison
- Half-yearly account reviews
Enterprise & compliance
From£89per user / month
For regulated sectors that need stronger security and audit-ready evidence.
- Everything in Complete managed IT
- Managed detection and response (MDR)
- Cyber Essentials and CE Plus preparation
- Immutable Microsoft 365 and server backup
- Phishing simulations and dark web monitoring
- Quarterly strategy reviews
All prices exclude VAT. Complete managed IT and Enterprise & compliance start at 5 users; Essentials has a minimum of £250 a month. Licences and hardware are quoted separately.
Service levels
Response targets in every plan
Every ticket is prioritised by its impact on your business.
| Priority | What it means | Response target | Resolution target |
|---|---|---|---|
| P1 | Critical: the whole business or a key system is down | 15 min | 4 hours |
| P2 | High: a team or an important service is badly affected | 1 hour | 8 hours |
| P3 | Medium: one person is affected and a workaround exists | 4 hours | 2 working days |
| P4 | Low: requests, changes and questions | 1 working day | Scheduled with you |
P1
Critical: the whole business or a key system is down
- Response target
- 15 min
- Resolution target
- 4 hours
P2
High: a team or an important service is badly affected
- Response target
- 1 hour
- Resolution target
- 8 hours
P3
Medium: one person is affected and a workaround exists
- Response target
- 4 hours
- Resolution target
- 2 working days
P4
Low: requests, changes and questions
- Response target
- 1 working day
- Resolution target
- Scheduled with you
Targets apply during contracted support hours (Monday to Friday, 9am to 5:30pm, excluding UK bank holidays). Resolution targets can depend on third-party suppliers, such as your internet provider or a software vendor.
FAQ