Managed IT Support
24/7 monitoring, helpdesk, proactive maintenance
Services
Everything your IT needs, from one team
Day-to-day support, security, cloud and connectivity, plus the websites and software that run your business. Pick what you need now and add more as you grow.
Our services
Nine services, one supplier
The same Bedford team runs every service, so support, security and software never fall between suppliers.
Cyber Security
Threat protection, NCSC alignment, Cyber Essentials
Cloud Solutions
Azure, M365, Copilot readiness, migration
IT Consultancy
Strategic roadmaps, fractional CIO, digital transformation
Business Connectivity
Fibre, SD-WAN, VoIP, 2027 PSTN switch-off
Data Backup & Recovery
Immutable backups, disaster recovery, BCP
Website Design & Development
Bespoke Next.js websites, headless CMS, technical SEO & conversion architecture
Web Applications & Cloud SaaS
Full-stack web apps, client portals, multi-tenant SaaS & API engineering
Custom, Local & Installable Software
Signed desktop installers, local on-premise software, OS services & endpoint agents
Support plans
Three ways to work with us
Co-managed support for businesses with their own IT lead, complete managed IT for teams without one, and enhanced security and compliance for regulated sectors.
| What is included | Essentials (co-managed) | Complete managed IT | Enterprise & compliance |
|---|---|---|---|
| Device and server monitoring | Included | Included | Included |
| Operating system and third-party patching | Included | Included | Included |
| Managed endpoint security (EDR / antivirus) | Included | Included | Included |
| Third-line escalation and holiday cover | Included | Included | Included |
| Monthly health and patching report | Included | Included | Included |
| Unlimited remote and on-site helpdesk for staff | Not included | Included | Included |
| Microsoft 365, SharePoint and Entra ID management | Not included | Included | Included |
| Starters and leavers (Windows Autopilot) | Not included | Included | Included |
| Supplier and internet provider liaison | Not included | Included | Included |
| Account manager reviews | Not included | Half-yearly | Quarterly |
| Managed detection and response (MDR) | Not included | Not included | Included |
| Cyber Essentials and CE Plus preparation | Not included | Not included | Included |
| Immutable Microsoft 365 and server backup | Not included | Not included | Included |
| Phishing simulations and dark web monitoring | Not included | Not included | Included |
Essentials (co-managed)
- Device and server monitoring
- Included
- Operating system and third-party patching
- Included
- Managed endpoint security (EDR / antivirus)
- Included
- Third-line escalation and holiday cover
- Included
- Monthly health and patching report
- Included
- Unlimited remote and on-site helpdesk for staff
- Not included
- Microsoft 365, SharePoint and Entra ID management
- Not included
- Starters and leavers (Windows Autopilot)
- Not included
- Supplier and internet provider liaison
- Not included
- Account manager reviews
- Not included
- Managed detection and response (MDR)
- Not included
- Cyber Essentials and CE Plus preparation
- Not included
- Immutable Microsoft 365 and server backup
- Not included
- Phishing simulations and dark web monitoring
- Not included
Complete managed IT
- Device and server monitoring
- Included
- Operating system and third-party patching
- Included
- Managed endpoint security (EDR / antivirus)
- Included
- Third-line escalation and holiday cover
- Included
- Monthly health and patching report
- Included
- Unlimited remote and on-site helpdesk for staff
- Included
- Microsoft 365, SharePoint and Entra ID management
- Included
- Starters and leavers (Windows Autopilot)
- Included
- Supplier and internet provider liaison
- Included
- Account manager reviews
- Half-yearly
- Managed detection and response (MDR)
- Not included
- Cyber Essentials and CE Plus preparation
- Not included
- Immutable Microsoft 365 and server backup
- Not included
- Phishing simulations and dark web monitoring
- Not included
Enterprise & compliance
- Device and server monitoring
- Included
- Operating system and third-party patching
- Included
- Managed endpoint security (EDR / antivirus)
- Included
- Third-line escalation and holiday cover
- Included
- Monthly health and patching report
- Included
- Unlimited remote and on-site helpdesk for staff
- Included
- Microsoft 365, SharePoint and Entra ID management
- Included
- Starters and leavers (Windows Autopilot)
- Included
- Supplier and internet provider liaison
- Included
- Account manager reviews
- Quarterly
- Managed detection and response (MDR)
- Included
- Cyber Essentials and CE Plus preparation
- Included
- Immutable Microsoft 365 and server backup
- Included
- Phishing simulations and dark web monitoring
- Included
Every plan is priced per user per month after a free review of your setup. Items not included in a plan can often be added; we will confirm exactly what is covered in your proposal.
Service levels
Clear response targets, in writing
Every ticket is prioritised by its impact on your business. These are the targets in our standard support agreement, not guarantees.
| Priority | What it means | Response target | Resolution target |
|---|---|---|---|
| P1 | Critical: the whole business or a key system is down | 15 min | 4 hours |
| P2 | High: a team or an important service is badly affected | 1 hour | 8 hours |
| P3 | Medium: one person is affected and a workaround exists | 4 hours | 2 working days |
| P4 | Low: requests, changes and questions | 1 working day | Scheduled with you |
P1
Critical: the whole business or a key system is down
- Response target
- 15 min
- Resolution target
- 4 hours
P2
High: a team or an important service is badly affected
- Response target
- 1 hour
- Resolution target
- 8 hours
P3
Medium: one person is affected and a workaround exists
- Response target
- 4 hours
- Resolution target
- 2 working days
P4
Low: requests, changes and questions
- Response target
- 1 working day
- Resolution target
- Scheduled with you
Targets apply during contracted support hours (Monday to Friday, 9am to 5:30pm, excluding UK bank holidays). Resolution targets can depend on third-party suppliers, such as your internet provider or a software vendor.
Getting started
From first call to fully supported
We run the handover with your current provider, so your team keeps working while we take over.
Step 1: Free IT & security review
A 30-minute call with a senior engineer, followed by a look at your devices, accounts, security and backups. You get a plain-English list of what needs attention.
Step 2: Fixed proposal
A per-user monthly price and an onboarding plan with dates, owners and the quick security wins we will tackle first. No obligation to go ahead.
Step 3: Handover
We collect credentials and documentation from your current provider, install our monitoring and document your systems, so nothing drops during the move.
Step 4: Ongoing support
Your team can call the helpdesk from day one. Regular reviews keep security, hardware and licensing on track as you grow.
FAQ
Questions about our services
Can’t see your question? Call or email us and an engineer will answer it.
Free IT & security review
Find out where your IT is exposed — in 30 minutes
A senior engineer reviews your setup, security and backups, then gives you a plain-English action list. No obligation, no hard sell.