IT support · Bedford
IT support in Bedford, from down the road
We are based in Bedford and look after the IT, security and software of small and growing organisations across Bedford. Your team gets a helpdesk that answers, engineers who know your setup and visits when something needs hands on.
- Based in Bedford
Local to Bedford
A Bedford team for Bedford businesses
Bedford is our home town, and most of the businesses we support are within a short drive: professional firms in the town centre, manufacturers and distributors on the industrial estates around Kempston and along the A421, schools, charities and healthcare practices.
Being local means we can visit for the jobs that need it, from a new starter’s desk to a failed switch, and meet you in person for planning and reviews. Day to day, most issues are fixed remotely, which is usually the quickest route for your team.
- No public office: we come to you, or meet online
- Engineers who know local businesses and suppliers
- Remote support for staff working from home or other sites
Sectors in Bedford
Who we support in Bedford
Bedford has a broad mix of businesses. These are the sectors we work with most, each with its own page.
Accountants and solicitors
Town-centre practices that need secure client portals, email security and reliable practice software.
IT for accountantsManufacturing and distribution
Sites around Kempston and the A421 that need resilient networks, shop-floor devices and dependable backups.
IT for manufacturingSchools and education
Safe, well-managed devices for staff and pupils, and support that fits around the school day.
IT for educationCharities
Practical, cost-aware IT for local charities, including help with charity licensing for Microsoft 365.
IT for charities
What we do
IT services for Bedford organisations
Buy one service or let us run your whole IT. Every service is delivered by the same Bedford team.
Managed IT support
Helpdesk, monitoring, patching and on-site visits for a fixed monthly price per user.
Managed IT supportCyber security
Endpoint protection, email security, multi-factor authentication and staff training, managed for you.
Cyber securityCloud & Microsoft 365
Migrations, Teams and SharePoint set up properly, and licences kept tidy as you grow.
Cloud & Microsoft 365Backup & recovery
Backups of Microsoft 365 and servers with regular test restores, so recovery is a known process.
Backup & recoveryCyber Essentials readiness
We check your systems against the five controls, fix the gaps and support you through assessment.
Cyber EssentialsWebsites and software
Our developers build websites, web apps and business software, so you deal with one local team.
Web design & development
Remote and on site
Remote first, on site when it matters
Most issues are quickest to fix remotely, so that is where our helpdesk starts. When a problem needs hands on, such as hardware, cabling or a new office setup, an engineer comes to you.
For Bedford clients we can also plan regular visits, for example for new starters, equipment upgrades or a quarterly review in person.
- Helpdesk by phone, email and remote session
- On-site visits arranged by priority
- Office moves, cabling and new site setups quoted up front
Service levels
Response targets, in writing
Every ticket is prioritised by its impact on your business. These are the targets in our standard support agreement.
| Priority | What it means | Response target | Resolution target |
|---|---|---|---|
| P1 | Critical: the whole business or a key system is down | 15 min | 4 hours |
| P2 | High: a team or an important service is badly affected | 1 hour | 8 hours |
| P3 | Medium: one person is affected and a workaround exists | 4 hours | 2 working days |
| P4 | Low: requests, changes and questions | 1 working day | Scheduled with you |
P1
Critical: the whole business or a key system is down
- Response target
- 15 min
- Resolution target
- 4 hours
P2
High: a team or an important service is badly affected
- Response target
- 1 hour
- Resolution target
- 8 hours
P3
Medium: one person is affected and a workaround exists
- Response target
- 4 hours
- Resolution target
- 2 working days
P4
Low: requests, changes and questions
- Response target
- 1 working day
- Resolution target
- Scheduled with you
Targets apply during contracted support hours (Monday to Friday, 9am to 5:30pm, excluding UK bank holidays). Resolution targets can depend on third-party suppliers, such as your internet provider or a software vendor.
Where we work
Based in Bedford
We visit clients across Bedfordshire and the neighbouring counties, and support teams anywhere in the UK remotely.
Areas we cover on site
- Bedford & Kempston
- Milton Keynes
- Luton
- St Neots & Huntingdon
- Sandy & Biggleswade
- Hitchin & Stevenage
- St Albans
- Northampton
- Cambridge
We do not have a public office: we meet you at your premises or online.
FAQ
IT support in Bedford: questions
Cannot see your question? Call or email us and an engineer will answer it.
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