Managed IT & cyber security · Bedford
We run IT, security and Microsoft 365 for small and growing teams. Problems are picked up fast, risks are fixed before they cause damage, and everything is explained in plain English.
Bedford-based team · ISO 27001-aligned practices · Microsoft 365 and Azure
Technology we deploy and support every day
What we do
Start with the support you need today and add more as you grow. Every service is delivered by the same Bedford team, so nothing falls between suppliers.
Your outsourced IT department for a predictable monthly fee: unlimited helpdesk, monitoring, patching, starters and leavers, and on-site visits across Bedfordshire.
Migrations, licensing, Teams and SharePoint, set up securely and kept tidy.
Backups of Microsoft 365 and servers, with test restores so you know they work.
Business broadband, Wi-Fi, firewalls and phone systems, with a backup connection if the main line fails.
Endpoint protection, email security, multi-factor authentication and staff training that close the gaps attackers rely on, in the office and at home. We also prepare you for Cyber Essentials and Cyber Essentials Plus.
Roadmaps, budgets and projects planned with a senior engineer.
Fast, secure websites, client portals and web applications designed, built and hosted by our own developers, so your IT and software sit with one team.
Installable and on-premise business software, built to fit how you work.
How support works
When something goes wrong, you call, email or raise a ticket and reach an engineer who knows your systems, not a script. Our monitoring watches your laptops, servers and Microsoft 365, so most problems are caught and fixed before your team notices.
Every ticket is prioritised by its impact on your business, with written response targets for each priority.
15 min
Target first response for P1 issues in support hours
Our commitments
Targets apply during support hours (Monday to Friday, 9am to 5:30pm, excluding UK bank holidays).
Switching provider
We run the handover with your current provider, so your team keeps working while we take over.
A 30-minute call with a senior engineer, followed by a look at your devices, accounts, security and backups. You get a plain-English list of what needs attention.
A per-user monthly price and an onboarding plan with dates, owners and the quick security wins we will tackle first. No obligation to go ahead.
We collect credentials and documentation from your current provider, install our monitoring and document your systems, so nothing drops during the move.
Your team can call the helpdesk from day one. Regular reviews keep security, hardware and licensing on track as you grow.
Built by Denwen
Unlike most support providers, we write software too, including the monitoring platform we use to look after client devices. See what our developers have built.
Engineered in-house by Denwen Technology: a cryptographically signed installable Windows endpoint agent, 60fps WebRTC remote desktop streamer, and cloud command console for real-time fleet telemetry, PowerShell orchestration, and zero-trust remote support.
A trauma-informed, WCAG 2.1 AA accessible UK web application that guides individuals and families through financial hardship, welfare benefits, council grants, and debt relief via an interactive 6-step diagnostic wizard and AI action plan generator.
A high-conversion bespoke e-commerce platform and brand website engineered with interactive 3D product inspection, custom order configuration, Stripe checkout orchestration, and a dedicated inventory management backend.
Sectors we support
Compliance, line-of-business software and day-to-day risks differ by sector. We plan for yours.
FAQ
Can’t see your question? Call or email us and an engineer will answer it.
Free IT & security review
A senior engineer reviews your setup, security and backups, then gives you a plain-English action list. No obligation, no hard sell.